Frequently Asked Questions

Are your products original?

Yes, all TechStorm products are 100% original and sourced from official brands and trusted distributors.

Are products in stock and available?

Most items displayed in our store are in stock and ready for immediate dispatch across Tunisia. For select items marked as pre-order or arriving soon, estimated availability dates are indicated directly on the product page. You can also reach our team via WhatsApp for instant real-time stock confirmation.

What are the delivery times in Tunisia?

Delivery usually takes between 24 to 72 hours depending on your location in Tunisia.

Do you deliver across all regions of Tunisia?

Yes, TechStorm delivers to all cities and regions across Tunisia.

Do you have a physical store or only an online shop?

We have both! You can visit our physical store located in Mahrajene City – Tunis to discover our products, collect your order, or process exchanges in person. Alternatively, you can order online and request home delivery across all governorates of Tunisia.

How are delivery fees calculated and who covers them?

All delivery and shipping fees are fully covered by the customer and are strictly non-refundable. Delivery rates vary depending on your delivery location (city/governorate) and the total value of the purchased product (to guarantee insured and secure handling for high-value items).

Can I inspect my package upon delivery?

Yes, inspection is required. We strongly advise and ask all customers to inspect the package, box condition, and security seals in the presence of the delivery courier before accepting and paying for the order. This ensures your product has arrived intact and matches your exact purchase.

What warranty is provided on Apple and High-Tech products?

All our products are 100% genuine, brand new, and covered by official warranties:

  • Apple iPhones: Covered by an exclusive 2-Year Warranty.
  • Other Apple Products & Accessories: (AirPods, iPad, Mac, Apple Watch, MagSafe chargers, cables) are covered by the official 1-Year Apple Warranty.
  • Other Brands: (Belkin, audio, gaming) are covered by manufacturer warranties against defects.

What is your return and exchange policy?

In accordance with Tunisian commercial practice, you have 10 working days from purchase or delivery to request an exchange or return:

  • In-Store: You can bring the product directly to our shop in Mahrajene City – Tunis.
  • Via Delivery Courier: We can schedule a courier pickup at your doorstep across Tunisia. All return and exchange delivery fees are covered directly by the customer.
  • Condition: Products must be brand new, unused, and in their original sealed packaging with all factory seals and accessories intact (especially for genuine Apple & Belkin items).

What is our refund policy?

Our refund and exchange policy operates under the following terms:

  • Delivery Fees: All delivery fees are non-refundable. Any coupon or refund applies exclusively to the value of the purchased product.
  • Standard Returns & Exchanges: Handled via a direct product exchange or an instant store credit / discount coupon equal to 100% of the product purchase price, valid on TechStorm with no expiration date.
  • High-Value Items & Manufacturing Defects: For valuable items, a monetary refund is issued exclusively in the rare event of a confirmed manufacturing defect (défaut de fabrication), and only if we have no means or available stock to replace or exchange the item with an identical new product.

What payment methods do you accept?

We mainly accept cash on delivery, and other payment methods may be available depending on the order.

How do I contact support?

You can reach us at contact@techstorm-tn.com or call (+216) 27551581 / (+216) 27551583